Staying Ahead in the Dark: Business Resilience with Alert and Tracking Solutions

It all begins with an idea. Maybe you want to launch a business.

Methodology

Problem:
The detrimental effects on small businesses resulting from power loss are profound, particularly with regard to disruptions in both time-sensitive operations and communication channels.

How might we help small business proactively adapt to the disruptions and blackouts for maximum resilience?

SME and stakeholder collaborative workshopping for strategic Future state experience
User insights and solving pain points across Service Blueprint

Digital prototypes and user testing for post, online and mobile services
Outcomes:
  • Real-time alerts, communication tools, and action plans for coping with disruptions.
  • Increase accessibility to planning and notifications